Become part of our team! We are looking for a talentedGuest Services Assistant to join our Native Hyde Park team.

At

Native London Hyde Park, history meets modern elegance in our beautiful property overlooking Sussex Gardens. Join our vibrant team

,

comprising

a

24/7 on-site reception crew,

as well as a housekeeping team which

ensur

es

guests experience the best of London life

.Just a 5-minute stroll from Paddington and Lancaster Gate stations, this is your ticket to a career where every day is a journey through London''s rich tapestryapply now and be at the heart of Native Hyde Park''s historic charm!Summary of Position:Every day is different. You will play a crucial part in the delivery of the guest experience. The role will be the first point of contact for many guests and will work to personify the brand, act as an expert on the neighbourhood and deliver a consistent, welcoming experience for all guests. Youll be fundamental in creating a superb first and lasting impression of our property and central in creating the Native identity. Youll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated.Principle Duties and Responsibilities:Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, clients and guests.

Ensure the highest service and Guest Satisfaction level.

Handling of complaints/problems/issues arising from guests ensuring that all complaints are dealt with quickly and efficiently. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to stay calm in a crisis.

Respond quickly and courteously to guest concerns and questions, and takes prompt action to solve problems and/or document and convey other requests to the appropriate individual.

Support any sales site visits as applicable.

Build positive and productive working relationship with colleagues across the business.

Keep a fluent and co-operative communication and working relationship with all departments.

Actively promote teamwork and two-way communication.

Experience:

Demonstrable experience of working in a customer-facing role

Experience of working within the hotel / hospitality / travel sector

Strong, proven track record of delivering exceptional guest service

Excellent written and spoken English

Computer literate - solid experience of working with Microsoft office packages and in-house reservation/operating systems

Skills and Abilities:

Excellent relationship building skills, both with entirely new and long term guests.

Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.

Works exceptionally well within a team dynamic and contributes to an established open culture.

Ability to build positive and productive working relationships with colleagues across Native.

Ability to follow company policies and procedures

Excellent communications skills, demonstrating the ability to liaise effectively and efficiently with people from diverse cultures, backgrounds and work levels

As well as being able to call yourself a Native heres some of the other great benefits of working with us;

Employee discount on Native stays6 days Company Sick Pay / yearCycle to work scheme.Number of Holidays increasing with years of service (1 day per year)Birthday HolidayMeals on dutyEmployee of the month perksRecommend a Friend scheme

If you''re as passionate as we are about providing exceptional service, we''d love to hear from you!We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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