MAC Engineer Contract initially for 6 months Daily Rate: Up to 500 (inside IR35 via umbrella) Location: Holbeck, Leeds (13 minutes walk from Leeds train station) - HYBRID WORKING 2 DAYS ONSITE REQUIREDAre you a skilled MAC Engineer looking for your next challenge? Our client is seeking an experienced professional to join their team for a 6-month contract. This role offers the opportunity to work in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of the Mac Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential ..... full job details .....