Customer Experience and Sales AdvisorAbout Simple LightingSimple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry.We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters.The RoleAs our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression.No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way.What You ll Be Doing:Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns.When required, making outbound calls to current and new customers in ..... full job details .....