A leading UK manufacturer of high-quality injection moulded components, serving a diverse range of industries across the UK and Europe. With a full turnkey service from design consultation to assembly, they combine cutting-edge machinery with a commitment to precision, efficiency and excellence. As part of their continued growth, they are seeking a Customer Service Manager to strengthen the team.As Customer Service Manager you will be the key point of contact for clients, managing existing accounts and driving business development through strong relationships and strategic insight. You''ll work with autonomy and purpose, ensuring customer satisfaction while being aware of project costs and profitability.Key responsibilities for the Customer Service Manager - Manage and nurture existing customer accountsIdentify and develop new business opportunities through relationship-buildingProvide exceptional customer service and support throughout the project lifecycleCollaborate with internal teams to ensure timely and cost-effective deliveryMonitor and report on customer satisfaction and service performanceUnderstand and manage project costs to ensure profitabilityIdeally you will have the following skills and experience - Proven experience in account management and customer service within manufacturing or engineeringStrong business development mindsetExcellent communication and interpersonal skillsCommercially aware with a good understanding of project costingSelf-motivated, ..... full job details .....