Vice President of Enterprise Sales (Central US)

Central US (Dallas or Chicago preferred)PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.As the VP of Sales (Central) at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within the Central US. You will lead a team of Account Executives, establish strong relationships with key clients, and contribute to the overall success of the company.

Key Responsibilities:Sales Strategy and Planning:Develop and implement a comprehensive sales strategy aligned with PolyAI''s business goals and market opportunitiesDefine and monitor sales targets, KPIs, and performance metricsContinuously assess market trends and competitive landscape to adapt and refine the sales approachRecruit, mentor, and lead a high-performing sales teamFoster a culture of collaboration, accountability, and continuous learning within the sales organizationProvide guidance and coaching to maximize the team''s potentialEnsure the team is enabled on product, industry landscape, and internal processCustomer Relationship Management:Build and nurture strong relationships with key customers, partners, and stakeholdersUnderstand customer needs, challenges, and pain points to tailor solutions and maintain high levels of customer satisfactionAct as a trusted advisor to clients, ensuring they realize the full value of PolyAI''s solutionsWork closely with Customer Success to deliver high renewal and upsell ratesRevenue Generation:Drive revenue growth by meeting or exceeding sales targets and quotas with strong linearityIdentify and pursue new business opportunities and partnershipsNegotiate and close complex, high-value dealsRealize a high participation rate across the teamMarket Analysis and Insights:Stay informed about industry trends, competitive developments, and emerging technologies in the conversational AI spaceUtilize market insights to inform product development and sales strategiesReporting and Analytics:Implement robust sales reporting and analytics tools to track performance and provide regular reports to the executive teamUse data-driven insights to make informed decisions and optimize sales processesWe’d love it if you have:Experience selling Contact Center/Customer Experience solutions to enterprise-level organizations5+ years of leadership experienceExperience with AI solutions in the contact center or customer experience spaceExperience selling direct to customers and via alliances/channel partnershipsHistory of achieving quota as a leader and individual contributorKnowledge of industry landscapeExperience selling on technical and value differentiators

We provide a competitive salary range for this role, which is $380,000-$420,000 OTE depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental and vision

Life Insurance

? STD and LTD

The opportunity to contribute to the company''s 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

One-off WFH allowance when you join

Enhanced parental leave

Company-funded fertility and family-forming programs

Menopause care program with MavenAt PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.Our core values are:Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commitWe are all working toward the same goal. If we don''t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for peopleWe are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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