The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department.Client DetailsThis professional services organisation is a medium-sized business with a focus on delivering exceptional client solutions. The company operates in Manchester and values efficient processes and high-quality technical support.DescriptionProvide first line technical support to staff, resolving IT issues effectively and efficiently.Monitor and manage service desk tickets, ensuring timely responses and resolutions.Assist with setting up and maintaining user accounts, hardware, and software.Collaborate with the wider technology team to escalate and resolve complex issues.Contribute to documenting procedures and creating knowledge base articles for common issues.Participate in system updates, patches, and maintenance activities as required.Support office-based and remote employees with their IT needs.Ensure compliance with company IT policies and security protocols.Understanding of ITIL best practiceExcellent telephone manner and professional demeanorExperience of using call logging software and managing tickets within that softwareKnowledge of Microsoft based operating systems with emphasis on Windows 11Experience with using and troubleshooting Microsoft Office 365 ..... full job details .....