Responsibilities

Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality serviceCreating, managing, and monitoring customer care plans, ensuring staff rotas meet service users'' needs and aspirationsEnsuring care assessments, care, and risk planning meet best practice and customers'' aspirationsWork with the Recruitment Team to ensure sufficient current and future staffing levelsTo provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where requiredTo ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful mannerTo work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptlyParticipate in the paid on-call rotaPut in place measures to comply with CQC regulations and work to achieve the best care standards possibleQualifications

Knowledge of CQC standards and CQC Compliance (essential)Experience in Care Coordinating or 2 years working within Health and Social Care (preferred)Full Driving Licence and access to a vehicle (preferred)NVQ Level 3 Health and Social Care (preferred)If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people''s lives, then this could be your next role!Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Team Leader to maintain and develop our extra care service, Redwood House.Benefits

Salary £24,000 - £26,000Company-issued mobile phoneOngoing support and Professional Development20 Days Holiday plus Bank HolidaysOpportunity to work in an expanding leading home care provider

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