Technical Support Advisor - 1st Line- Make.Contact (A Focus Group Company)Location: Swinton, Manchester (Hybrid 3 days a week office)Salary: £25,500Join Our Team at Make.ContactMake.Contact, part of the established Focus Group family, is seeking a dedicated Technical Support Advisor to join our dynamic Managed Services team. This is an excellent opportunity to provide first-class customer service while developing your technical skills in a supportive, collaborative environment.What You''ll DoAs a Technical Support Advisor, you''ll be the first point of contact for our valued customers, ensuring they receive exceptional service and technical support:Handle diverse customer queries through multiple channels including phone calls, emails, portal requests, and live chatsDiagnose and resolve technical issues while keeping customers informed throughout the processManage cases end-to-end from initial logging through to resolution, including escalations when necessaryCollaborate with suppliers to ensure timely resolution of complex issuesMeet agreed SLAs and targets while maintaining the highest standards of customer serviceContribute to continuous improvement initiatives and best practice developmentWhat We''re Looking ForEssential RequirementsCustomer service or technical support experienceExceptional communication skills with the ability to remain calm under pressure and build rapport with customersClear verbal and written communication with the ability to adjust your approach for different audiencesProcess-oriented mindset with adaptability when procedures evolveStrong analytical skills for effective problem-solving and data gatheringTarget-focused approach with excellent prioritisation and time management abilitiesAttention to detail with accurate data entry and record-keeping skillsDesirable QualificationsCompTIA A+ certification or equivalent technical qualificationsWhat Makes You Perfect for This RoleYou''re someone who thrives in a collaborative team environment and genuinely enjoys helping customers solve their technical challenges. You''re solution-focused, process-driven, and comfortable juggling multiple priorities while maintaining excellent service standards.Why Choose Make.Contact?Part of the established Focus Group with a strong reputation for excellenceCollaborative team environment where knowledge sharing is valuedProfessional development opportunities in a growing managed services divisionClear progression pathways with structured support and trainingModern working environment with up-to-date systems and processesReady to Apply?If you''re passionate about customer service and technical problem-solving, we''d love to hear from you. Join Make.Contact and become part of a team that''s committed to delivering exceptional customer satisfaction.Apply now to start your journey with Make.Contact, a Focus Group company.

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