We are assisting a well-established technical supply and distribution business with the recruitment of an experienced Sales Office Manager. This role is office-based Monday - Friday. Reporting into the MD the role will be responsible for overseeing the internal sales operations and managing a team of 8 people. This will involve day to day management, managing the quotation process, driving performance through structured KPI reviews, and ensuring efficient sales administration. Key duties and responsibilities will include; Lead and develop the internal sales team, ensuring efficient daily operations and high levels of motivation. Allocate workload effectively and ensure timely follow-up on all enquiries, quotations, and orders. Oversee the full quotation lifecycle: logging, preparation, accuracy checking, and timely delivery to customers. Review all major quotations for technical accuracy, pricing consistency, and commercial viability. Work closely with technical teams and external sales to ensure quotations are aligned with customer specifications. Track and analyse quotation conversion rates and identify areas for improvement. Ensure all customer interactions are handled with professionalism and urgency. Act as the main escalation point for key client accounts or complex issues. Support the external sales team with accurate product information, pricing support, and order updates. Define, monitor, and regularly review key performance indicators (KPIs) for the sales office ..... full job details .....