Technical Support Team Leader - Boston - Attractive package ALH Recruitment are looking to recruit a Technical Support Team Leader for our client who continue to dominate their market, based in the Boston area of Lincolnshire. Technical Support Team Leader The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support to team members as needed. Oversee the Workload - Incoming Calls/ Emails/ Live Chats and Case load. General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through the flow correctly. Answer Library (wiki) Handle specific cases - Passed by Management / Escalated by customer / Flagged by team for assistance (in email) Fields and allocates work sent via other departments / Directors (in BA Absence) Review of all cases that are open beyond 4 weeks. Responsibilities: Proven experience in a team leadership or supervisory role, preferably within a customer service, operations, or case management environment. Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues. Demonstrated people management skills, ..... full job details .....