Customer Operations ManagerLocation: CookstownSalary: 35,000 - 40,000 per annum plus, benefits packageReporting to: Regional Operations Manager Role SummaryWe are recruiting a Customer Operations Manager for a key Onsite location in Cookstown. This is a critical leadership role responsible for the day-to-day execution of the customer contract, delivering exceptional service, ensuring stores management excellence, and maintaining strong customer relationships.You will lead the Onsite team, drive operational performance, manage KPIs, and identify value-adding initiatives that support both customer success and organisational growth.Key ResponsibilitiesHSEQConduct weekly HSEQ checks and ensure full compliance with health and safety standards.Identify and act on hazards, taking immediate corrective action where required.Create/review risk assessments and ensure all activities follow documented controls.Promote a strong safety-first culture.Leadership and Team ManagementProvide line management for the Onsite team.Conduct monthly 1-2-1s, mid-year reviews and annual appraisals.Coach and develop team members to maintain a high-performance culture.Delegate effectively and provide clear direction.Customer Relationship ManagementAct as the primary point of contact for the customer.Build and maintain strong stakeholder relationships.Manage escalations and low-level issues in a timely, customer-focused manner.Drive customer satisfaction and retention.Operational ExcellenceOversee daily ..... full job details .....