Time Critical Operations Coordinator

Location: London, Heathrow

Monday - Friday | 12:00 - 20:30

Up to -40,000 (DOE)

The Opportunity

A leading global logistics provider is seeking an experienced Time Critical Operations Coordinator to join their specialist operations team.

This is a fast-paced, high-impact role focused on managing urgent and time-sensitive shipments across air and ocean freight. You''ll play a key role in ensuring shipments move efficiently from collection through to final delivery, while maintaining exceptional service levels for high-value clients.

Key Responsibilities

• Manage end-to-end coordination of time-critical international shipments (air & ocean import/export)
• Liaise with clients, overseas agents, and customs to ensure smooth and urgent cargo movement
• Provide accurate quotations, routing, and rate solutions
• Prepare and process all required shipping and customs documentation
• Track and trace shipments, proactively resolving delays or issues
• Ensure accurate job costing, billing, and data entry within internal systems
• Communicate shipment updates and solutions clearly to customers
• Work closely with global offices to deliver seamless service execution
• Ensure KPI performance across service, cost accuracy, and delivery timelines
• Maintain full compliance with industry regulations and company standards

What We''re Looking For

• Experience in freight forwarding (air and/or ocean), ideally within a time-critical environment
• Strong knowledge of import/export procedures and customs requirements
• Ability to work efficiently in a fast-paced, high-pressure environment
• Excellent communication skills (written and verbal)
• Strong organisational skills and attention to detail
• Commercial awareness with the ability to balance cost and service
• Proficient in Microsoft Office (Word & Excel)
• Proactive, solutions-driven mindset

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.