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Dedicated Support Engineer

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Comcast .Comcast Technology Solutions has a great opportunity for a Dedicated Support Engineer to join our team. You will work as part of the Global Operations team. Our team of innovators and entrepreneurs has decades of experience in media, technology, entertainment, cable and advertising. We are changing the way the world looks at video and providing our customers infinite possibilities on every screen. There are many opportunities to develop and grow your career while working at CTS. Dedicated support engineers spend much of their time engaged with the customer, providing status, working through technical hurdles, and offering expert guidance on our core software.Responsibilities

Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service.Identify useful technical information from tickets to share with the team and improve documentation.Identify and convey product deficiencies and persistent client complaints to Service Delivery Manager, Product Management and Engineering to contribute to product improvements.Assist in application configuration.Develop utility and monitoring scripts and applications primarily using JavaScript, Python and AWS services.Respond quickly to critical customer issues.Troubleshoot and repair issues with minimal supervision; lead technical outage bridges and engage appropriate resources to drive issues to closure.Track and report operational workflows; maintain records of results and feedback. Analyze data and metrics to identify problem areas and provide actionable insight.Act as a technical resource in projects and initiatives and ensure successful project implementation.Contribute to design considerations for new products or architectural changes to existing products.Analyze problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.Perform routine maintenance tests and ensure maintenance is validated to minimize impact.Provide training and guidance to less experienced team members.Attain industry standard certifications and education.Demonstrate independent judgment and discretion in matters of significance.About You

Our people are the most important part of our business. We are looking for forward-thinking, enthusiastic problem solvers who love a challenge and enjoy shipping products that solve real problems. You should be able to demonstrate some of the following:Understanding of web services (HTTP, Web API, Web protocols)Experience in Python and Java or JavaScriptUnderstanding of Git and GitflowStrong troubleshooting, problem-solving skills, creativity and resourcefulnessStrong communication skillsA dedication to customer satisfactionMust be willing to be a part of a 24x7 on-call rotationDesirable

Experience configuring and deploying software components on Amazon Web Services (AWS) including S3, Lambda and DynamoDBFamiliarity with containerization (Docker)Intermediate Linux experienceAbout Comcast Technology Solutions

COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers a diverse product catalogue. By leveraging Comcast CVP, customers can securely manage digital media, publish content across IP devices, and monetize content distribution. Our team is made up of software and video professionals across offices in London, Chennai, Denver, and Philadelphia.Employees At All Levels Are Expected To

Understand our Operating Principles and use them as guidelines for your work.Own the customer experience and strive to make customers promoters of our products and services.Be enthusiastic learners and advocates of our technology and services.Win as a team by collaborating and being open to new ideas.Be an active part of the Net Promoter System by contributing feedback and helping improve customer outcomes.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what’s right for each other, our customers, investors and communities.Disclaimer

This information describes the general nature and level of work performed by employees in this role and is not a comprehensive inventory of duties, responsibilities, and qualifications.Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law. Base pay is one part of total rewards, with most non-sales roles eligible for a bonus and some sales roles eligible for commissions. Comcast offers benefits to eligible employees. For details, see the compensation and benefits summary on our careers site.

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