Customer Success Manager (CSM) - North America / Latin AmericaManchester (Hybrid) £40,000 + Commission 12:00pm-8:30pm UK timeWant a Customer Success role with real ownership, global customers, and clear career progression? We''re hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, while driving renewals, retention, and growth.This is a UK-based role working aligned to North American business hours, ideal for someone who enjoys fast-paced environments, international relationships, and building long-term customer partnerships.The RoleYou''ll manage a portfolio of Mid-Enterprise customers, supporting them across the full lifecycle, from onboarding to renewals, while partnering with Senior CSMs, Sales, Support, and Channel teams.Working hours that are required:12:00pm - 8:30pm UK timeDuring onboarding, North America hours coverage will be required 2-3 days per week, moving to full alignment as the role develops.What You''ll Be DoingCustomer Success and Account ManagementOwn and manage a portfolio of Mid-Enterprise customers across NA and LATAMSupport onboarding and renewal readinessContribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growthProvide responsive support during North American business hours and escalate when neededRenewals and Upsell SupportSupport contract renewals with distributors, resellers, ..... full job details .....