Overview

As Head of Service Delivery, you will play a pivotal leadership role in ensuring the on-time, on-cost, and on-quality delivery of all commitments to both internal and external customers. You will uphold the highest standards of quality, safety, and operational excellence across multiple operational Delivery Teams.Acting as a key leader, you will drive customer satisfaction, operational and financial performance, and foster a culture of high performance within your teams. You will provide strategic leadership and oversight, deputising for the Head of Operations when required, representing the Operations Department to internal corporate stakeholders, local UK leadership, and external customers. You will be accountable for the end-to-end delivery performance of Civil and Defence support contracts and delivery projects, ensuring compliance with KPIs, SLAs, and contractual obligations. The role demands a strong track record in senior operations leadership, ideally within aerospace, defence, or highly regulated heavy engineering sectors. You will manage diverse operational teams across multiple contracts or programmes, with a deep understanding of support contracts, MRO operations, and complex project delivery. Your leadership will be instrumental in maintaining operational excellence, managing budgets, and ensuring compliance with aviation regulations and safety standards.This position requires eligibility for Security Clearance (SC) and a DBS check. Compliance with Export Control Regulations is mandatory.Responsibilities

Lead on-time, on-cost, and on-quality delivery of commitments to internal and external customers across multiple Delivery Teams.Drive customer satisfaction, operational and financial performance, and foster a culture of high performance.Provide strategic leadership and oversight, deputising for the Head of Operations when required; represent the Operations Department to internal and external stakeholders.Be accountable for end-to-end delivery performance of Civil and Defence support contracts and delivery projects, ensuring compliance with KPIs, SLAs, and contractual obligations.Maintain operational excellence, manage budgets, and ensure compliance with aviation regulations and safety standards.Qualifications and Experience

Proven senior operations leadership (8+ years) in aerospace, defence, or regulated heavy engineeringStrategic leadership and team management across multiple operational delivery teamsStrong knowledge of support contracts and Maintenance, Repair and Overhaul (MRO) operationsExcellent communication, interpersonal, and influencing skills at all organisational levelsDemonstrable ability to manage complex projects and multiple priorities simultaneouslyData-driven decision-making with strong analytical and problem-solving skillsProficiency in operational excellence methodologies (Lean, Six Sigma) highly desirableSound commercial acumen including budget and financial managementKnowledge of aviation regulations and safety standardsEligibility for SC clearance and DBS check; compliance with Export Control RegulationsSoftware/Tools

Operational performance management systemsProject and programme management toolsData analysis and reporting softwareLean and Six Sigma toolsets (preferred)Certifications and Standards

Bachelor''s degree in Engineering, Operations Management, Business Administration, or related field (Master’s degree preferred)Security Clearance (SC) eligibilityDBS clearanceOperational excellence certifications (Lean, Six Sigma) highly desirableKnowledge of aviation safety and regulatory standardsSeniority level

DirectorEmployment type

Full-timeJob function

Customer ServiceIndustries

Aviation and Aerospace Component Manufacturing and Airlines and Aviation

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