This is a senior, client-facing leadership role for someone who can confidently lead major accounts, manage senior client relationships, oversee quality of delivery, support new business and act as a trusted deputy to the Founder and Director. You will be responsible for ensuring that our client work is delivered to a high standard, our teams are well-supported, and our clients feel confident, understood and well-served. This role would suit someone with strong agency experience, excellent judgement, commercial awareness and a genuine passion for inclusive, culturally responsive communications. Key Responsibilities You will: Lead and oversee a portfolio of key client accounts. Act as senior counsel to clients across strategy, communications, engagement and campaign delivery. Support account teams to deliver excellent work on time, on budget and to a high standard. Build strong relationships with senior clients, partners and stakeholders. Identify opportunities to grow existing accounts and deepen client relationships. Support new business proposals, pitches and strategic responses. Provide quality control across client documents, strategies, reports and campaign plans. Help manage team workload, performance and development. Work closely with the Founder and Director on business priorities, client risks and growth opportunities. Bring calm, structure and sound judgement to a fast-moving agency environment. About You You will be: An experienced agency professional, likely ..... full job details .....