Join us as a Night Duty Manager at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.We care about your career and are proud to have the absolute best people in the industry. When you join us as a

Night Duty Manager

at 45 Park Lane, you will have a unique opportunity to excel in your field.You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.What youll doAs a Night Duty Manager

, you''ll enjoy your work and take pride in delighting our guests:The

Night Duty Manager will be responsible for managing night audit procedures, including financial reporting and balancing accounts. Also they will prepare the daily reports regarding night operations. The night duty manager role is crucial for the enrichment of guests profiles in Nexus.Sometimes our guests have special requests such as room preferences and even special occasions. Most of these requests are fulfilled by our Night Duty Manager.The Night Duty

Manager will act as an ambassador of the hotel with guests, suppliers and colleaguesThe items shared are the essence of a day in the life of a Night Duty

Manager, but well make sure you are provided with specifics on how we care for our hotel.The operational hours of work are shift-based and may be subjected to change.These currently set as: 4 days on 4 days off, 12 hours per shift.What youll bringEssential Skills and ExperienceE

xperience in Hospitality

: Background in hotels is essential. Previous experience in 5 star luxury hotels is preferred.Knowledge of Policies and Procedures:

Familiarity with front desk SOPs, safety protocols, and emergency procedures. Ensuring all operations run smoothly and that the environment is safe and welcoming.Technical Proficiency : Familiarity with technology, PMS Opera, Alice (Knowledge of CRM Nexus is preferred) and other relevant technology, email, WhatsApp.Guest Service Orientation : Handle guest check-ins, check-outs, and resolve any issues or complaints promptly. Commitment to providing excellent service to guests and to handle unexpected situations.Leadership Skills : Supporting the Reception manager in keeping staff motivated, providing guidance and assistance as needed, and making decisions in absence of senior management.Communication Skills

: Clear and effective communication with team members and guests, ensuring a high level of engagement with them.Preferred SkillsProblem-Solving Abilities

: Quick thinking to address issues that arise during the night.Organisational Skills

: Efficiently manage tasks and prioritize responsibilities.What youll getComplimentary Stays : Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends and Family stay discounts out hotels, Benefit from discounts at various high street and online shopsEmployee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.Training and Development:

Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.Social Events:

Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.Referral Bonus:

Earn a £1000 bonus when you recommend a friend.Well-being Support:

Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People and Culture team on 02073197011 or email

so that we can discuss how we can support you through this process.

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