Description Reporting to the Sales Manager and Sales Supervisor, you will deliver exceptional guest service while driving both individual and departmental sales performance. You will be accountable for achieving individual sales targets, contributing to departmental targets, and maximising tariff opportunities through effective promotion of holidays, add-ons and upgrades. Through every guest interaction, you will support the delivery of an outstanding experience that positively impacts Resort NPS. KPIs Tariff Targets Upgrade + Add on Targets Resort NPS General Duties and Key Accountabilities Deliver outstanding guest service across all contact channels, including face-to-face, telephone, email and live chat, ensuring every interaction reflects the Butlin''s brand and values. Achieve agreed individual sales targets while contributing to overall departmental sales performance. Proactively promote Butlin''s holidays, add-ons and upgrades to enhance the guest experience and maximise tariff opportunities. Provide accurate, confident and solution-focused advice, ensuring guest needs are met and exceeded at every stage of their journey. Support the achievement of Resort NPS targets by delivering excellent service in every guest interaction. Work collaboratively with the wider team and other departments to drive resort performance and achieve shared goals. Support conferencing and events activity when required. Maintain a flexible approach to working patterns to meet ..... full job details .....