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Retail, CX and Finance Data Analyst

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Retail, CX and Finance Data Analyst

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ME+EM LtdJob Role: Retail, CX and Finance Data Analyst

Reporting to: Retail Director

Location: Head Office, White City Place, West London

Contract type: Full Time, 37.5 hours per wee

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About Us

ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The Role

ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This is an analytical role in a fast-paced environment, so were looking for someone who is inquisitive and meticulous. The successful candidate will report to Retail Director with dotted line to Head of Commercial Analysis working closely with the rest of the Retail, CX and Finance teams as well as the data team.

Responsibilities

Business and Commercial Analytics

Understand business processes through data to provide actionable insights.Produce analysis to support key commercial decisions, particularly in retail and finance, including new store openings.Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools.Apply the scientific method to operational KPIs to measure performance of retail stores, pop-ups, events, and digital sales channels.Identify opportunities for new store openings through data analytics, including sales cannibalisation reporting between stores and channels.Develop predictive models, working with the Retail and Customer Experience Director and Head of Commercial Analysis, to support retail sales forecasting.

Customer Insights and Reporting

Design and deliver monthly and quarterly customer insights reports, including product/category trends, seasonal changes, purchase frequency drivers, and returns data analysis.Produce weekly/monthly reports on customer ordering behaviour and product trends across stores and Customer Care.Provide ad hoc customer insights reporting as requested by leadership.Measure and report on store performance for customer satisfaction.Use data to identify opportunities to:Increase customer base and market shareImprove retail and Customer Care commercial resultsStrengthen customer retention

Clienteling Analytics

Measure the effectiveness of clienteling campaigns across UK, US, and international markets.Identify customer segments for campaigns, highlighting trends and opportunities.Conduct A/B testing and performance analysis of clienteling campaigns.

Skills

Proven experience in an analytical role, ideally within retail or customer-focused industries.Strong ability to work with large data sets (transactional and online).Proficiency in data visualisation tools to report on quantitative data and generate insights.Experience extracting and integrating data from multiple systems.Skilled in customer segmentation and personalisation models, including VIP program development and analysis.SQL literacy and experience with Snowflake (preferred).Ability to challenge existing thinking and champion data-driven decision making.Strong relationship-building skills to work cross-functionally and foster a data-informed culture.Passion for the fashion and retail industry.

Employee Benefits

33 days annual leave for full time employees (25 days holiday + 8 bank holidays)A day off to celebrate your birthday.Pension SchemeGroup Life InsuranceEmployee Assistance Programme (EAP)Length of Service AwardRefer a Friend SchemeStaff uniform for retail employeesGenerous Staff and Friends and Family DiscountAnnual Volunteer DayCycle to Work SchemeTech SchemeEye Care VouchersReal Living Wage EmployerEmployee led committeesSocial events and biannual partiesEnhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

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