Arc Recruitment are proud to be recruiting on behalf of our client, a well-established organisation delivering vital energy advice services across the region. This is a rewarding opportunity for a customer-focused and organised Advice Administrator to support the operational delivery of a Mobile Advice Centre (MAC), providing tailored energy efficiency advice to households particularly those in vulnerable circumstances. The Role You will deliver in-depth, practical energy advice both face-to-face (via the Mobile Advice Centre van) and over the phone. When events are not scheduled, you ll complete administrative duties and advice calls to support service delivery. Key duties include: Conducting comprehensive assessments of customer needs Providing tailored energy efficiency advice (behaviour change, low-cost measures, heating systems, insulation, tariff switching) Supporting customers to access national and regional funding schemes Referring households for income maximisation and additional financial support Recording outcomes and customer interactions on CRM systems Working towards monthly KPIs (productivity, conversion rates, quality standards) Supporting reporting requirements and contract performance You will also engage with stakeholders at events and help identify partnership opportunities to expand service reach. About You We re looking for someone who is: Experienced in customer service, advice provision, or support roles Confident communicating ..... full job details .....