We''re working with a busy London borough to recruit an experienced and motivated Senior Allocations and Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council''s policies, procedures, and relevant legislation. You''ll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners.The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI and VII, the Homelessness Code of Guidance, and the Council''s Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members'' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date ..... full job details .....