MandE Team Leader Opening -

Park Plaza VictoriaWe are committed to providing top-quality services to our employees. Our

Meetings and Events Team Leader

is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic

Meetings and Events Team Leader

to join our team.As

MandE Team Leader

your role will be to manage the day-to-day service in a Meetings and Events Operations.You will ensure that all FandB services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client''s expectations.As

MandE Team Leader

you will receive:Salary: £14.46 per hour + generous service charge and great benefitsHeavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family and friends)50% FandB discounts at our restaurants and bars (for your whole party)Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!Two free meals per day - including days off if you wish to come inAccess to 40% of your pay before payday through WagestreamRecommend a friend scheme - up to £750Vitality at work scheme with great gym discounts and moreRide to Work scheme and free cycling lessonsBenefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.Free dry cleaning for work uniformAnnual Staff parties and eventsCompany pension plan and award-winning trainingOperational responsibilities:Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events DepartmentAlways ensure a warm friendly welcome to all clients, both internal and externalCross check service requirements with other departments such as Sales, and Planning and KitchenSupport the logistics team and bar team with their respective operations as and when requiredAllocate duties to junior team members and agency assistants - duties to include FandB services, BOH preparations, meeting rooms setups etcFirst point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactoryTo oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfactionHands-on approach when on duty, ready to train and assist other team members on the job when requiredSkills and Specifications:Good command of English, both verbal and writtenExcellent customer service attitude, positive and charismatic with an eye for the customerNatural team player, able to easily connect and work with othersExcellent attention to detail, positive and warm personalityFlexibility and Adaptability and Energy is crucial in this roleRenowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

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