Job Title: Housing Officer
Type: Temporary 3-6 months (with extension possibility)
Location: Gloucestershire 
Salary: £22.13 - £28.93 per hour 
Hours: 37 per week - 4 days on site/office and 1 day from home 
  
BRC are working closely with a local authority to recruit a housing officer on a temporary basis. The purpose of this role is to provide a customer focused comprehensive housing management service, focusing on rent collection, estate management and adherence to tenancy conditions covering a designated patch.
  
Duties:

• To effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy.
• To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy
• To participate in community events and activities, supporting tenant engagement and delivering excellent customer service.
• To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions.
• To monitor the conditions of the external environment of the council’s neighbourhoods and implement the Asset Based Community Development approach.
• To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction.
• To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages.
• Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans.
• To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines.
• To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants.
• To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments.

Skills & Requirements:

• Experience of tenancy management and enforcement
• Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting
• A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990)
• Excellent communication and negotiation skills
• Ability to deal with people in challenging situations
• To have a good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions 
• Work subject to deadlines involving problem solving, changing circumstances or demand

  
For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed).
  
To apply, please submit your CV outlining your relevant experience and qualifications.
  
We will be reviewing applications on an ongoing basis until the position is filled..

We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!