Technical Consultant (Implementation/Oracle DBA)We\''re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we\''re at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Technical Consultant in health and care at Civica

You\''ll be part of a multi-disciplined technical team that solves problems for customers and delivers solutions that provide measurable benefits via the Civica Clinical Systems product set. You\''ll focus on the implementation, and ongoing maintenance and support of Applications, Databases and related infrastructure provisioned for developing and delivering solutions both externally for customers and internally to support development and testing requirements.

Responsibilities

Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle

Carry out configuration, administration and maintenance of multiple Oracle database instances where required

Configure and maintain application servers

Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching

Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions

Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions

Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key process and respond to any alerts generated by the proactive monitoring and alerting system

Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required

Conduct backup monitoring in line with supported backup strategies

Support the planning and execution of application and platform Service Pack upgrades as required

Troubleshoot and resolve issues within defined Service Level Agreements, including identifying and resolving application and platform problems and diagnosing hardware or software faults

Support performance monitoring and tuning (index maintenance, memory, CPU, disk I/O, etc.) as required

Own customer or internally reported issues through to conclusion where ownership has been delegated

Adhere to change management procedures

Maintain asset registers of all provisioned platforms that support the Clinical Systems product set

Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained

Ensure procedures comply with the Company\''s Quality System and Information Security Management System

Identify opportunities to improve productivity/efficiency

Test and evaluate new technology, in line with business or customer requirements

Attend hosting data centres and customer premises as required

Support ITT responses, bids, tenders and other pre-sales activity as required

Requirements

Experience and knowledge of installing, configuring and troubleshooting software applications within virtual technology platforms

Troubleshooting Windows Server (2012R2/2016/2019/2022) in enterprise scale environments

Technical knowledge of both hosted and remotely administered environments and infrastructure

Knowledge of security administration, server configuration, security best practice

Operational support of Oracle (11g/12c/19c/OCI)

Knowledge of T-SQL, PL/SQL querying techniques

Pro-active approach to tasks and duties; strong analytical problem-solving skills

Flexible, customer-focused attitude with ability to drive issues to completion

Ability to work well independently and as part of a team

Commitment to continuous self-development to keep skills current

Ability to be flexible, adaptable, think on your feet and work on your own initiative

Excellent skills to manage expectations and control changing requirements

Experience of working within the public healthcare sector

Experience with Oracle and SQL Server production/non-production environments (installation, patching, administration, maintenance)

Experience with Oracle RMAN, Data Guard, Active Cloning and Oracle Clusterware

Experience with SQL Server Agent, SQL Server Replication, SQL Server Always On

Experience with Cloud Platforms (Azure, Google Cloud Platform)

Experience installing, supporting and troubleshooting Docker containers

Experience installing, supporting and troubleshooting Linux

Experience supporting and troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022)

We want you to bring your whole self to workThere is no such thing as the perfect candidate, so if you think you have what it takes but don\''t necessarily meet every single point on the list above, please still get in touch. We\''d love to have a chat and see if you could be a great fit.

Why you\''ll love working with usAs a company, we\''re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here\''s what you can expect:

Benefits

Time Off and Work-Life Balance: 25 Days Annual Leave + bank holidays; option to buy up to 10 extra days; Volunteering days

Financial Well-being and Security: Pension Contributions - 5% employer match; Income Protection; Life Assurance; Critical Illness Cover

Health and Perks: Private Medical Insurance; Health Cash Plan; Dental Insurance; Affinity Groups; Refer a Friend bonus

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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Equal OpportunityWe are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

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