Sales and Customer Services Administrator Your new company Hays are working with a large retail business based centrally in Wolverhampton recruiting for a Sales and Customer Services Administrator on a permanent basis. This is an exciting opportunity with lots of opportunities for growth. This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team. They are looking for someone who is self-motivated, articulate and customer-focused but also interested in a career in Sales.Your new role• Processing orders via telephone, fax and email onto a bespoke CRM system.• Cold calling - market mapping.• Processing inbound queries via both telephone and email quickly and in a professional manner.• Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.• Regularly updating the customer database to ensure that all details are up to date and accurate.• Advising customers of available products and offering alternatives that best fit their needs.• Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.• Liaising with warehouse and distribution to ensure orders arrive on time.• Log customer issues as well as responding to ..... full job details .....