Senior Technical AdvisorMonday - Friday 9:00am - 5:30pm (1 in 3 Saturdays 9am - 1pm) 32,000- 34,000 (DOE)Are you a confident problem-solver who thrives on supporting customers during critical moments? Would you like to join a fast-growing organisation that is committed to investing in your development and long-term career progression?If so, this could be an excellent opportunity for you.We are seeking a Technical Claims Advisor to join our expanding team. In this role, you will combine technical expertise with exceptional customer service, guiding customers through the claims process to ensure fair, accurate, and timely outcomes. You will play a key role in delivering high service standards while working in line with regulatory and company guidelines.Key Responsibilities:Your responsibilities will include, but are not limited to:Providing accurate and consistent claims advice across a range of products within your authorised handling limitsManaging claims via multiple platforms, including telephone, email, and online channelsGathering and assessing accurate information and documentation to progress claims while maintaining Average Claims Spend targetsUnderstanding individual customer requirements and ensuring claims are handled appropriately and professionallyMaintaining company service standards and achieving agreed KPIsReviewing and validating high-value claims in line with the AP referral processProviding technical advice and ongoing support to the Claims TeamSupporting ..... full job details .....