Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote hands for senior engineers during onsite interventions. Investigate and escalate suspected physical faults with network equipment. Manage the inventory of in-scope managed devices. Coordinate hardware repairs through approved partners when applicable. Offer guidance to users seeking wireless access support. Create and maintain internal knowledge base articles. Conduct floor-walking support and user ..... full job details .....