IT ENGINEERCITY OF LONDON - OFFICE BASED 32,000 + FREE TRAVEL LONDON ZONE 1-6 A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Engineer to join its team on a permanent basis. The company have a lovely modern office environment and do operate on a hybrid basis. They have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include:1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.Queuing management with IT support ticket system.Hands-on PC support and initial kitting skills.General administration and implementation skills on server environment.Basic knowledge about Microsoft Active Directory.The experience of design, installation and administration of any cloud is preferred.Understand and detailed planning and designing for enterprise IT environment.IT element configuration including day-to-day service delivery.Proof of concept testing and acceptance testing.Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems.Project and service delivery schedule management.Documented approach for implementation and ..... full job details .....