An excellent opportunity to join a leading global law firm as Client Services Manager on a 12-month fixed-term contract. This is a key maternity cover position, managing a small team and overseeing client survey responses on high-profile topics such as Inclusion, ESG, compliance and risk. The role combines stakeholder engagement, project management and people leadership, offering exposure to international clients and business operations. Responsibilities Manage and allocate work within the Client Services team, ensuring timely delivery of responses Provide quality assurance on team outputs, handling complex and high-profile survey requests directly Produce monthly management information reports for senior leadership Liaise with subject matter experts across the business to gather accurate information Resolve stakeholder queries and escalations, providing clear and consistent guidance Develop and update template responses, guidance notes and best practice materials Drive continuous improvement in processes and service delivery Candidate Requirements Experience working in a law firm or professional services environment Background in client services, compliance, inclusion, sustainability or related functions is advantageous Strong people management and project management skills Excellent written communication skills with the ability to draft clear, compelling content for external audiences Confident managing multiple stakeholders across global teams ..... full job details .....