Collections ManagerSalary: £45,000 £55,000 + Performance BonusLocation: Chislehurst, BR7; Office-basedRole OverviewOur client is a 5-star rated, fast-growing UK debt recovery agency. They are seeking an experienced Collections Manager to lead their collections team, drive performance, maintain compliance, and support the next phase of structured growth.This is a leadership role requiring strong commercial awareness, operational control, and the ability to deliver consistent recovery results.Key ResponsibilitiesPerformance and Revenue:Oversee daily collections activity across all live ledgers.Drive recovery rates, fee yield, and case lifecycle efficiency.Monitor individual and team KPIs.Contribute toward achieving monthly revenue targets.Team Leadership:Lead, motivate and develop a team of collectors.Conduct regular 1-2-1 reviews and manage performance.Support recruitment and onboarding where required.Maintain a professional, accountable culture.Compliance and Standards:Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice.Work with Quality Assurance on file audits and complaint management.Maintain high professional and ethical standards.Client and Case Oversight:Review complex or escalated matters.Support key client relationships where required.Provide guidance on escalation and pre-legal strategy.Proactively explore fee earning opportunities to increase revenue.Experience Required:Minimum 5 7 years'' experience in credit control, debt ..... full job details .....