We have a fantastic opportunity for a permanent Operational Control Manager to join our team in Area 10 at Bolton - De Havilland Way We are looking for an experienced Operational Control Manager to lead and develop our Operational Controllers within the Regional Operations Centre (ROC). This is a critical leadership position ensuring the safe, efficient, and effective coordination of real-time operational activities across the network. You will be responsible for team performance, operational compliance, and ensuring our Controllers have the right tools, capability, and oversight to deliver a high-quality service 24/7.The standard hours of work are 45 per week, Monday - Friday, rotating days and nights.What You''ll Do: Lead, manage and motivate the Operational Controller team to deliver a consistent, reliable operational control function. Provide operational resilience as the 5th Controller, including covering sickness, unplanned absences and shortfalls to ensure the ROC remains safely and fully staffed at all times. Oversee real-time network operations, ensuring all incidents, events and planned activities are monitored, escalated and recorded appropriately. Ensure adherence to operational standards, processes, and regulatory requirements. Drive a performance culture, using data, KPIs and regular feedback to continuously improve outputs. Act as the senior point of escalation for operational issues requiring leadership intervention or multi-agency coordination. Ensure the ..... full job details .....