Are you passionate about preventing homelessness and making a tangible difference in people''s lives? Do you believe in delivering housing services with empathy, integrity, and a focus on the individual?We''re looking for a committed and experienced Inquiries and Decisions Officer to join a local authority in North London, supporting vulnerable residents with housing solutions that put compassion and customer care first.As an Inquiries and Decisions Officer, you will be at the heart of the homelessness prevention agenda, delivering clear, lawful, and empathetic decisions under the Homelessness Reduction Act 2017. Your role will involve managing and progressing applications-particularly those in existing backlog-by carrying out detailed assessments, making legally sound decisions, and ensuring every applicant feels supported and informed throughout the process. You will take a trauma-informed approach to your work, recognising the impact of trauma and adversity on individuals and adapting your communication and service delivery accordingly. With a clear focus on safeguarding, you''ll work closely with internal services like Children''s and Adult Social Care, as well as external partners such as hospitals, probation services, and voluntary organisations.Key Responsibilities: Conduct homelessness inquiries and make main duty decisions for both singles and families. Help reduce the Council''s backlog of homeless applications through timely and robust casework. Build and ..... full job details .....