Requirements Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area ITIL v4 Qualification Agile Foundation certificate Knowledge and Expertise Experience of supporting and developing the Liquidlogic application. Expert in an area of Social care- Adults, Childrens or Education. Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions. An In depth knowledge of ITIL frameworks and best practices. Strong expertise in maintaining the reliability, performance, and security of application systems. Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution. Proficiency of planning and managing system upgrades. Skills and Abilities Highly organised with the ability to manage and prioritise a varied and complex workload where there are likely to be conflicting demands Customer focused with strong communication and interpersonal skills, being able to impart technical information clearly and succinctly to a non-technical audience. The ability to be proactive, think creatively and identify development opportunities Strong team player who with a collaborative work style who can provide technical guidance and mentorship to other team members Role Dimensions Represent the department as required at external meetings, user groups and ..... full job details .....