Credit Controller

Finance - Wantage, Oxfordshire (Hybrid)

We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. 

Position Summary:

Our Credit Controller plays a key role in managing customer credit limits and debt collection. Working alongside one other team member within a larger finance team, you will ensure that appropriate credit limits and payment terms are set to balance sales opportunities with financial risk. You will be responsible for chasing overdue debt and ensuring that all debt-related correspondence is clearly communicated and visible to stakeholders. In addition, you will play an important role in fraud awareness by monitoring customer activity, identifying potential risks, and helping to protect the business against fraudulent transactions.

Principal Duties:

• Ensure our customers are aware of their account balances
• Contact customers who have overdue balances
• Setup new customers, checking their validity and issue credit limits and terms
• Liaise with our Credit insurance provider on credit limit requests
• Liaise with the sales team in relation to upcoming orders
• Liaising with the OS team to ensure a smooth & timely despatch of orders
• Negotiate payment plans where necessary
• Ensure our Debtor related systems are synchronised (i.e. NS, AIG and RBS Discounting)
• Instigate legal proceedings if customers do not pay their debts on time (including liaising with Solicitors and Bailiffs)
• Maintaining accurate customer records
• Deal with queries from Customers & Account Managers
• Release orders on Finance Hold
• Daily invoicing   
• Carry out annual credit review
• Updating our CRM with Customer payments
• Proactively manage the customer credit requirements

Knowledge & Skill Requirements:

• Excellent customer service
• Analytical skills and thorough attention to detail
• The ability to listen and negotiate with customers
• Excellent verbal communication
• Persistence and determination
• Familiarity with data entry software
• Ability to work well in a team
• Sound decision making
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to work under pressure and to deadlines

If you join us we want you to feel valued which is why we offer a very competitive benefits package: