OverviewJoin to apply for the

Peer Support Senior Officer (Online Community)

role at

Prostate Cancer UK .

What the job involves

Assist the Peer Support Manager with the development and integration of the

Online Community

into wider support services.

Take the lead on the day-to-day management and moderation of the Online Community, ensuring a safe, welcoming and supportive space for people affected by prostate cancer.

Engage with users to understand their needs and shape the platform accordingly.

Develop policies and guidelines to ensure safe and respectful interactions.

Recruit and support volunteer moderators; work with other teams to share news, resources and health information on the forum.

Use analytics and user feedback to improve the platform and support its growth; stay informed about best practices and emerging trends in online communities.

Support the delivery of the One-to-One Peer Support service: triage enquiries, match service users with trained peer volunteers, and assist with volunteer onboarding and coordination.

What we want from you

Experience managing an online community or similar digital support service.

Able to provide information and support to people facing difficult or emotional circumstances; create a safe and inclusive space for users to connect and share.

Strong digital engagement know-how with a track record of encouraging growth and participation; able to use data and insights to guide improvements.

Experience collecting and monitoring service data to help shape decisions and measure impact.

Excellent written and spoken communication, with the ability to engage sensitively with people with lived experience and reflect their voices in service development.

Ability to work collaboratively across teams, building relationships with internal colleagues and external partners, and supporting cross-functional projects.

Organised with the ability to manage a varied workload; a flexible, responsive approach; experience supervising volunteers is a plus.

Basic understanding of cancer care in the UK and awareness of how inequalities affect access to health and support services.

Why work with us?Prostate Cancer UK is the largest men’s health charity in the UK. We’re guided by a simple ambition — to stop prostate cancer damaging lives. We invest in research to improve testing, treatment and care, and work to spread the word about risk and offer specialist support to people living with the disease.

What we offer

Generous leave entitlements that increase with service

One development day per month for training or personal development

Enhanced contributory pension scheme

Life insurance and group income protection

Health Cash Plan

Life and wellbeing advice and support via our Employee Assistance Programme

Discounted gym membership and high street shopping discounts

Loans for season tickets or cycles

Our commitment to equity, diversity and inclusionWe’re committed to righting health inequalities across the UK, including Black men’s health. We aim to be inclusive and proactive, acting as Allies to Black communities and to each other. In 2024 we launched our New Allyship Training Programme, training all colleagues to act as Allies. We have signed the Race at Work Charter to drive positive change.

Our people networksWe have three People Networks sponsored by our Leadership team:

Pride – A safe space where LGBTQ+ colleagues and allies can share experiences and ideas about inclusion

Mind and Body – Focused on wellbeing and supporting colleagues affected by neurodiversity, mental health problems, disability and long-term illness

Culture Club – Celebrating diverse cultures and beliefs to help everyone feel welcomed

Wellbeing and hybrid workingWe offer a hybrid working approach with flexible working and online information. Each team has an agreement about in-office presence at our London Bridge office. The successful candidate will be expected to be in London at least one day per month; additional attendance may be required for team meetings, training or events. Office travel costs are not reimbursed.

Next stepsFor more information on the role, download the job description and read the How to apply section. To apply, go to: https://prostatecanceruk.ciphr-irecruit.com/Applicants/vacancy

Closing date:

Sunday 14 September 2025.

Applications must be submitted by 23:45 UK time.

Interviews:

By arrangement. Currently scheduled for the week of Monday 29 September 2025.

How to applyTo complete your application, you’ll be asked to upload your CV and complete the supporting information section through our application portal.

Got a question?

Please let us know if you have accessibility requirements or any other questions — we’re here to help: hr@prostatecanceruk.org

We look forward to receiving your application!

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Job details

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Health Care Provider

Industries: Non-profit Organizations

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