Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: Monday-Friday, 8:30am-5:00pm Salary: £25,400p/a We''re a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further. This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. You''ll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows. What you''ll be doing Providing 1st line technical support over the phone and via remote access tools Helping investigate basic hardware, software, and malware issues Keeping clear and accurate notes and documentation Following standard operating procedures (SOPs) Monitoring and updating support tickets Assisting with installing and setting up hardware and software Supporting users with Microsoft 365 apps, email accounts, and SharePoint Helping users set up email on mobile phones and tablets Communicating with customers in a clear, friendly, and professional way Skills and experience we''d like to see (Don''t worry if you don''t tick every box - a willingness to learn is important!) Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, ..... full job details .....