About the RoleThis is an exciting opportunity for a dependable and customer-focused IT professional to work in a high-profile environment supporting business-critical systems and VIP users.The successful candidate will be responsible for delivering comprehensive deskside support, with a strong emphasis on Windows 11 and VIP stakeholder support. The role offers great exposure to financial technologies and enterprise-level IT infrastructure.Key ResponsibilitiesWindows 11 Support - Daily troubleshooting, updates, and optimisation of Windows 11 systems.Hardware Support - Maintenance and repair of desktops, laptops, printers, IP telephony devices, scanners, and mobile devices.Active Directory (AD) Support - User and group administration, password resets, and account troubleshooting.Microsoft Office 365 Support - Troubleshooting Outlook, Teams, OneDrive, and SharePoint in a business environment.Financial Application Support - Assist users with key finance-specific software and platforms used within the organisation.Remote Support - Provide support to users in other sites using remote desktop tools and remote ticket resolution methods.Nationwide Support - Occasional travel to other UK sites may be required for in-person support.VIP User Support - Deliver priority support to senior executives and business leaders with minimal disruption and complete professionalism.Required Skills and Experience3-5 years of experience in a deskside support or EUC (End User Computing) role within a ..... full job details .....