Complaints Handler Location: ManchesterJob Type: PermanentWork Setup: HybridWho We Are Vanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You''ll Do* Manage and resolve complex or escalated client requests by coordinating with internal partners and clients, using standardized procedures and in-depth research* Ensure timely, accurate, and compliant resolution of client inquiries in accordance with service level and regulatory requirements* Maintain strong expertise in the firm''s products and services, as well as broader financial services, legal, tax, and regulatory considerations to effectively support clients* Conduct quality audits of requests, case resolutions, and internal partner work to ensure accuracy, consistency, and adherence to standards* Identify trends and root causes, contribute to process improvements, and participate in special projects and additional responsibilities as neededWhat You Bring* Proven experience in client service or client support roles* Demonstrated experience providing high-quality client service while maintaining client satisfaction* Proven ..... full job details .....