Job Summary:

We are seeking a highly motivated Operations Removal Manager to join our team.The successful candidate will be responsible for overseeing the efficient and effective removal and logistics operations, ensuring the smooth execution of tasks from start to finish. Fluency in Japanese is required to manage communication and operations with our Japanese-speaking clients and teams. This role involves leadership, operational management, and providing exceptional customer service in a fast-paced, client-focused environment.

Key Responsibilities:

• Team Management: Lead and supervise a team of removal staff to ensure operations run smoothly and efficiently.
• Client Interaction: Communicate with Japanese-speaking clients regarding their removal and logistics needs, providing expert advice and resolving any issues or concerns.
• Operations Coordination: Oversee the planning and coordination of removal schedules, ensuring timely and safe transportation of goods.
• Process Improvement: Continuously analyse and improve operational processes to increase efficiency, reduce costs, and enhance customer satisfaction.
• Inventory Management: Ensure the proper handling, packing, and tracking of all removal items, including furniture, appliances, and personal belongings.
• Safety Compliance: Enforce safety protocols to ensure the safety of staff, clients, and items being transported.
• Budget Management: Assist in managing operational budgets, ensuring efficient resource allocation while maintaining high-quality service.
• Training & Development: Provide training to staff on best practices, customer service, and safety standards. Mentor junior team members and promote their professional growth.
• Reporting: Prepare and present operational reports to upper management, detailing progress, issues, and key performance metrics.

Qualifications:

• Language Proficiency: Fluency in Japanese (both written and spoken) is required for effective communication with clients and teams.
• Experience: Minimum of 1-years of experience in logistics, removal, or a similar operational management role.
• Leadership Skills: Proven ability to lead and manage a team in a fast-paced environment.
• Customer Focus: Strong commitment to delivering high-quality service and exceeding customer expectations.
• Problem-Solving: Excellent problem-solving abilities and a proactive approach to identifying and resolving operational issues.
• Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and priorities.
• Cultural Understanding: Familiarity with Japanese business culture and etiquette is preferred.

Preferred Skills & Experience:

• Previous experience in the removal, logistics, or relocation industry.
• Knowledge of Japanese logistics and transportation systems.
• Proficient in using operational management software and tools.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career development and advancement within the company.
• Work in a dynamic and culturally diverse environment.

Contribute to the success of an established and reputable global brand