Head of Sales and Customer ExperienceAshingtonAbout the RoleI am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience.You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy.Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth.Key ResponsibilitiesSales and Marketing Strategy- Develop a comprehensive sales and marketing strategy with clear volume and revenue targets.- Collaborate with the Corporate Marketing and Communications team to deliver aligned marketing activity.- Position the organisation as a strong competitor within the market.Sales Operations- Establish, implement, and manage the full sales process.- Produce sales reports, forecasts, and budgets for SLT, Board, and meetings.- Define internal sales specifications and develop systems to maximise lead conversion.- Support the development of management information systems to improve processes and performance.Customer Experience- Design and implement customer experience processes across the full journey.- Analyse customer ..... full job details .....