Job Title: Customer Service & Debrief Administrator
Location: Manton Wood, Sherwood Drive, Worksop, S80 3FY
Pay Rate: From £12.78 per hour, paid weekly
Hours: 8-hour shifts between 06:00–18:00, any 5 days out of 7 (some weekends)
Join Our Team!
We’re seeking Customer Service & Debrief Administrators to work with our prestigious client in Worksop. You’ll play a vital role in coordinating and developing strategic relationships with customers, ensuring service excellence from start to finish.
If you have experience in a similar role and are looking for long-term development with the potential for a permanent contract, this is your opportunity.
What You’ll Be Doing:

• Communicating proactively and reactively with customers
• Investigating and resolving customer queries in a timely manner
• Escalating issues to the Customer Services Manager when needed
• Liaising with planning and transport teams regarding late/failed deliveries and re-bookings
• Supporting continuous improvement within the customer services department

• Excellent communication and interpersonal skills
• Previous customer service experience
• Strong conflict management abilities
• Experience using Transport Management Systems (ideally Microlis)

• Clean and friendly working environment
• Long-term work with genuine permanent opportunities
• Overtime available
• Work with a large international client
• Free on-site parking
• On-site canteen
• Easy site access
• 28 days holiday per year
• Weekly pay
• Pension scheme
• Employed status with personal accident insurance