Customer Success ManagerLocation: Hybrid - 3 days/week in Wrexham officeContract Type: PermanentAbout the RoleAre you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager, you''ll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value.You''ll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth.Key ResponsibilitiesBecome the go-to expert on the client journey, understanding their history, systems, and goals.Deliver proactive, solution-focused support via calls, video, Help Centre, and case management.Guide clients in leveraging our products through engaging demos and tailored walkthroughs.Create and maintain high-quality educational resources and evergreen content.Monitor product usage and drive adoption to meet KPIs.Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships.Segment clients for targeted communications and loyalty initiatives.Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery.Relay client feedback to internal teams to drive improvements and reduce churn.Stay informed on industry trends to provide relevant, strategic guidance.Ensure all client data is handled with ..... full job details .....