One of my local government clients are currently recruiting an experienced Specialist Contracts and Operations Lead on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Duties: Manage and motivate your team to deliver exceptional housing management services to our residents. Manage individual team members and be responsible for staff development within the team including, training, 1 to 1s, annual appraisals, objective setting and addressing performance issues. Deliver a customer focused, compliant, value for money service which embraces business culture, legislation, and best practice. Ensure compliance with all relevant policies and procedures and good neighbour management. Provide leadership and direction to your team. Drive performance, achieving targets, balanced with a strong customer focus and our ambition to be a fair and including organisation. Ensure the team consider residents vulnerabilities, tailoring the service to ensure we meet residents needs and provide appropriate support. Produce performance reports for clients, committees other interested parties as required Have ownership for your area. Identify priority areas for action. Develop, oversee and deliver outcomes for your priority neighbourhood plans. Strive to improve and increase resident engagement. ..... full job details .....