Title: Student Experience Team Leader
Location: Bristol
Salary: £30,030 per annum bonus benefits
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota)


Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We’re recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol.
This role suits someone who enjoys balancing people leadership with hands-on problem solving. You’ll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.


Key Responsibilities

• Line-manage a Student Experience Team, supporting performance, wellbeing, and day-to-day direction.
• Create rotas, set objectives, and ensure consistent service delivery.
• Act as the escalation point for incidents, responding with calm professionalism.
• Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
• Support students with welfare needs and everyday queries, fostering a positive living experience.
• Deliver events and activities that help residents connect and settle.
• Contribute to occupancy, revenue, and customer experience targets.

• Experience managing or supervising a team.
• Strong customer service 
• A supportive, people-first leadership style.
• Strong communication skills and the ability to stay level-headed under pressure.
• Background in hospitality, customer service, accommodation, or retail is ideal
• A collaborative approach and confidence working across different teams and shifts.

• Performance-related bonus (paid twice per year)
• 25 days annual leave bank holidays, with options to buy/sell days
• Pension contributions up to 11%
• Life assurance (4× salary)
• Health cash plan, wellbeing support, and a range of employee benefits
• Volunteering day, retail discounts, and development opportunities
• Additional family-support benefits, including discounted accommodation for dependants