Are you a proactive IT professional with a passion for maintaining robust information systems? We''re looking for an enthusiastic and collaborative IT and MIS Officer to support and enhance core technology across a growing Wales-based organisation.About the RoleIn this varied and hands-on role, you''ll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you''ll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms.Location and BenefitsBased in Cardiff (hybrid model: minimum 3 days/week in the office)Free on-site parking30 days annual leave plus bank holidaysPrivate healthcareFlexible working hoursOccasional travel across Wales may be requiredSalary: 30,000Key ResponsibilitiesMaintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group PolicyOversee and maintain SQL Server-based internal systems, including stored procedures, views, and user accessAdminister user accounts, security permissions, backups, and regular updates across infrastructureGenerate and run business reports to meet operational and regulatory requirements (using SSRS or similar)Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as neededAssist with testing and implementation of new platforms and updates, including cloud ..... full job details .....