About Proofpoint

We are the leader in human-centric cybersecurity. We serve half a million customers, including 87 of the Fortune 100, to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.Note: WeWork values

Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Company overviewProofpoint is one of the fastest growing publicly listed cybersecurity firms globally (Gartner MQ and Forrester Wave leader), protecting social media, cloud applications, mobile apps and email channels. People are at the heart of our award-winning solutions, and we’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats.The Role

We are seeking a

Technical Customer Support Specialist

to join our team in a hybrid work environment.Do you have a passion for educating customers on technology solutions?In Proofpoint''s Customer Support team, we pride ourselves on delighting and empowering our customers by providing superior service. We believe a friendly and helpful personality, paired with technical acumen, is the key to success.Do you have the need for speed?As our customer base grows and our technology evolves, we strive to work efficiently in a fast-paced, rapidly changing environment. We also need to be excellent at multi-tasking and prioritizing.Ever spend time learning something new, just because you were curious?As part of a quickly expanding support team, we each have the opportunity to become subject matter experts. We value someone who can learn independently and quickly.Have a desire to work independently AND as part of a team?We believe it’s important to be able to work independently or as part of a team. While most work is independent, we collaborate to meet the needs of our customers using teamwork.Your day to day

Ensure high quality customer service and technical troubleshooting to both internal Proofpoint employees and external customers (Administrators).Proactively research and integrate product changes into daily support processes.Maintain a consultative approach to customer support and program implementation.Act as an intermediary between customers and internal teams to resolve escalated and technical issues.Maintain the customer-facing knowledge-base documentation.Perform other duties as assigned.What you bring to the team

Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role, preferably supporting a SaaS product.Experience troubleshooting browsers, networks, and general HTML is an added bonus.Must enjoy the rewards and challenges of a large dynamic, collaborative group.Adaptive skills, quick learner, asks questions, and resolves independently.High energy, confidence, and enthusiastic attitude for customer support.Strong verbal and written communication skills with innate customer care.Smart decision making with attention to detail.Ability to identify resources and achieve exceptional customer satisfaction.Why Proofpoint

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. We’re a pioneer in next-generation cybersecurity and more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all backgrounds. Apply today and explore your future #LifeAtPFPT #AB1Why Proofpoint? We offer a comprehensive compensation and benefits package. Here are a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsLearning and Development: leadership and professional development workshops, stretch project assignments, and mentoring opportunitiesFlexible work environment: remote options, hybrid schedules, flexible hoursAnnual wellness and community outreach daysRecognizing contributionsGlobal collaboration and networking opportunitiesOur Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success every day, for everyone. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.How to Apply: Submit your application here at proofpoint.com/us/company/careers. We can’t wait to hear from you!

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