Role: Customer Care ManagerLocation: Wimbledon officeContract type: Full time, permanentThe Customer Care Manager is responsible for leading and developing the UK and Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment.This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.What will you be doing? Lead, coach, and develop the Customer Care and Project Delivery teams. Ensure accurate and timely handling of all customer orders and enquiries. Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and approved local logistics partners. Work closely with the Accounts Receivable (AR) team, Finance, Sales Managers, and the UK Applied Commercial Director to resolve invoice disputes. Own and maintain the accuracy of the UK Applied sales backlog. Review and enhance customer care, delivery, and dispute management ..... full job details .....