Key Responsibilities:Promote a positive workplace culture and strong employee relations through fair and effective people management.Lead training and development initiatives to build team competence and encourage continuous improvement.Ensure effective communication across all levels of the team, including timely completion of weekly team briefs.Manage team performance and attendance, including disciplinary actions, performance reviews, and absence management.Participate in recruitment and induction processes in collaboration with HR.Handle administrative tasks and produce relevant reports (e.g., time and attendance, holiday management).Support and manage standard operating procedures to optimize fulfilment operations and meet client SLAs.Oversee team budgets and labour planning to ensure efficient resource use.Drive quality initiatives and identify areas for operational improvement.Build and maintain positive relationships with clients.Travel to other facilities and fulfilment sites as required.Requirements:Experience managing multi-channel/multi-client e-commerce fulfilment teams.Strong customer focus and communication skills.Proven leadership and management capabilities.Excellent problem-solving and multitasking abilities.High attention to detail in a fast-paced environment.What We Offer:Competitive compensation and development opportunities.A chance to work with a motivated, international team.Exposure to innovative commerce trends and technologies.Opportunities for ..... full job details .....