Job Title: Temp Customer Service / Complaints Advisor

Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)

Salary: £12.71 per hour

Job Type: Full-Time

Working Pattern: 1 in 3 weekends (rota basis)

Shift Times (Rotational Split Shifts):

• 8:00am – 4:15pm

• 9:45am – 6:00pm

• 11:45am – 8:00pm

About the Role

We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.

This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.



Key Responsibilities

• Handle inbound and outbound customer calls in a fast-paced call centre environment

• Respond to customer complaints and queries via phone and email

• Investigate complaints thoroughly and provide clear, professional resolutions

• De-escalate challenging situations with empathy and professionalism

• Accurately log all interactions and maintain detailed case notes on internal systems

• Meet performance targets including response times, quality standards, and SLAs

• Escalate complex or high-risk complaints where necessary

• Work collaboratively with internal teams to ensure timely issue resolution

Skills & Experience Required

• Previous experience in a fast-paced call centre environment

• Proven experience handling customer complaints and escalations

• Confident managing high volumes of calls and email correspondence

• Strong written and verbal communication skills

• Excellent problem-solving and conflict resolution abilities

• Resilient, calm under pressure, and customer-focused

• Good IT skills and experience using CRM or case management systems

• Flexible to work rotational shifts and 1 in 3 weekends

What’s on Offer

• £12.71 per hour

• Hybrid working model

• Structured shift rota

• Supportive team environment

• Ongoing training and development opportunities

If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.