Job Title: Team LeaderRole Overview

We’re seeking a proactive and people-focused Operations Team Leader to oversee daily workforce management, ensure client satisfaction, and drive operational efficiency. This role demands strong leadership, excellent communication skills, and a hands-on approach to both planning and problem-solving. This role also requires ocassional weekend work.

• Workforce Supervision: Manage and support front-line staff, including delegation of tasks and performance monitoring.
• Rota Planning: Design, implement, and maintain efficient staff rotas to meet operational demands and contractual obligations.
• Leadership & Communication: Lead difficult conversations professionally and constructively with team members and clients.
• Administrative Oversight: Handle documentation, reporting, and systems-related tasks to ensure compliance and smooth operations.
• Client Interaction: Act as the first point of contact for client queries, ensuring high levels of service delivery and relationship management.

• Proven experience in team leadership or supervisory roles
• Confident in rota coordination and administrative systems
• Strong interpersonal skills with a diplomatic yet assertive approach
• Ability to resolve workplace challenges constructively
• Passion for maintaining high standards of client service